Refunds & Cancellation Policy

Automatic refunds — no need to ask

Credits are taken before a render starts and returned to your balance automatically whenever it does not produce a result:

• The render fails or errors.
• The request is rejected by the provider's content screening.
• The render times out or cannot be submitted.

These refunds are in credits, reach your balance within minutes, and appear in your credit history. You do not need to contact us. You are never charged for a render that produced nothing.

Cancelling a render

Deleting a render that is still queued cancels it and returns the credits. Once a render has started it cannot be stopped — the work is already being paid for upstream — so credits for a render already in progress are not returned.

Refunds of money paid

Credits are a digital product delivered instantly, so purchases are generally final. We will nevertheless refund the money for a top-up, to the original payment method, where:

• You were charged more than once for the same top-up.
• Credits were not added after a successful payment and we cannot add them.
• The payment was not authorised by the account holder.
• You bought credits and have not spent any of them, and ask within 7 days of the purchase.

Approved refunds are issued to the original payment method within 5–7 working days of approval. How quickly it appears afterwards depends on your bank or card issuer.

What is not refundable

• Credits already spent on a successful render. AI generation is not deterministic and results vary — the render completing is what you paid for, not a particular artistic outcome.
• Expired credits. Credits last 12 months from purchase and we show the expiry date on your credits page throughout.
• Credits on an account closed for breaching the terms.
• Free or promotional credits, which have no cash value.

How to request a refund

Write to [email protected] or use the contact form, with the email on your account, the date and amount of the payment, and what went wrong. We respond to refund requests within two working days.

Chargebacks

If something has gone wrong, please contact us first — we can usually resolve it faster than a bank can. Raising a chargeback without contacting us may result in the account being suspended while the dispute is investigated.